Technical support for every stage of your growth
Designed to help you move independently. Backed by specialists when you need them.
Self-service by design
Find answers through documentation, learning resources, Azion Copilot, and our community, so you can move independently.
Specialist help when you need it
Get access to technical specialists with response time commitments based on the tier that fits your operation.
Faster execution with services
Add Professional Services to accelerate integration, apply best practices, support critical moments, and guide your team with insights from real customer deployments.
Get assistance when it matters most
Move faster with specialist guidance
Support
Developer
Ideal for exploring the platform independently.
Business
Ideal for teams that need support from specialists.
Enterprise
Ideal for organizations that require advanced support and ongoing services.
Mission-Critical
Ideal for mission-critical operations that need priority and proactive support.
Get assistance when it matters most
Move faster with specialist guidance
"With Azion, Contabilizei improved request delivery at the Edge, reduced infrastructure costs, and gained fast access to support whenever needed."
Fabrício Santos
DevSecOps Manager at Contabilizei
Frequently Asked Questions
Can I open technical support cases with Developer Support?
Developer Support is self-service. It includes access to documentation, guides, white papers, the Learning Center, Azion Copilot (AI), and the Azion Community on Discord. It doesn’t include technical support through ticket, email, phone, or video call, and it doesn’t include response time commitments.
Can I open a billing support case with Developer Support?
Yes. Billing support is available for paid Azion accounts regardless of the selected Support tier. If you have questions about invoices, charges, or billing, you can open a billing support case.
Does the Enterprise Plan include Enterprise Support?
No. The Enterprise Plan defines access to the Azion platform, including applicable usage or spend commitments and billing conditions. Enterprise Support is a support tier that gives you access to Azion professionals, support channels, response time commitments, and specialist assistance based on the contracted scope.
What happens if I want to cancel my Support tier?
Paid Support tiers require a minimum 12-month commitment and follow the early termination and cancellation rules defined in the applicable Customer Agreement, Service Order, or related contract documents.
Where can I find Support pricing?
Support pricing is available in Azion’s pricing documentation. Prices may vary based on the selected Support tier, monthly product charges, and applicable contract conditions.
In which languages does Azion provide Support?
Azion provides Technical Support in the language of the country where Azion was contracted. Depending on the contracting country, Support may be available in English, Spanish, or Portuguese.
Which support channels are available?
Available channels depend on the selected tier. Business Support includes 24/7 assistance via ticket and email. Enterprise and Mission-Critical Support add access to phone and video call support. Slack-based communication may also be available as a paid add-on based on the contracted scope. Community Support on Discord is open to everyone.
How is first response time measured?
Response times depend on the selected Support tier, case severity, and applicable Support Guidelines. They are measured from the submission of a valid support case through ticket or email by an authorized contact.
Do Support tiers include Professional Services?
Some paid Support tiers include selected Professional Services, such as Integration Services, Best Practices Review, Business Events Support, or Technical Account Manager hours. Included services are tier-specific, subject to their own scope and limits, and don’t accumulate with services included in lower tiers.
Can Azion make configuration changes for me?
Support can help troubleshoot issues and provide guidance, but it does not include configuration changes on behalf of the customer. These changes may be performed through Integration Services or Managed Configuration Service, based on the contracted scope and the hours included in the package.
Does Slack replace support cases?
No. Slack can be used for coordination, questions, updates, and support-related communication, but it doesn’t replace formal support case registration when required for severity classification, response time measurement, incident tracking, or contractual support obligations.
See why customers choose Azion
Explore how companies use Azion to improve performance, security, and reliability.
Get the right assistance when it matters most
Choose the support tier that aligns with your business needs and operational requirements.