Professional Services
Helping you achieve your business goals with Azion
Azion Professional Services offerings utilize a unique methodology rooted in Azion's internal best practices to help you complete projects faster and more reliably. We take into account the constantly evolving expectations and dynamic team structures encountered along the way.
1
Assessment
We carry out a detailed analysis to understand your needs and design customized edge solutions.
2
Planning
3
Integration
4
Support
5
Innovation
Which service package is the most suitable for you?
Service Plans combine support and professional services into packaged offerings designed to help you onboard faster and operate with confidence on Azion.
Compare Plans Find the perfect Service Plan for your company's needs by exploring our flexible options designed to fit businesses of all sizes. | Developer If you want to explore the potential of our platform yourself, we recommend the Developer Service Plan. | Business For customers seeking efficient and accessible support and professional services, we recommend the Business Service Plan. | Enterprise PopularFor customers that require advanced support and ongoing professional services, we recommend the Enterprise Service Plan. | Mission Critical For customers whose online presence is critical and requires prioritized support and proactive professional services, we recommend the Mission Critical Service Plan. |
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Learning Center | ||||
Technical Support | Community support, bug reports, and Azion AI | 24/7 support via ticket and email | 24/7 support via ticket, email, phone, and video calls | 24/7 support via ticket, email, phone, and video calls |
Response Times | General guidance: <24h System impaired: <12h Production system impaired: <4h Production system down: <2h Business system down: N/A | General guidance: <24h System impaired: <12h Production system impaired: <4h Production system down: <1h Business system down: <15min | General guidance: <12h System impaired: <12h Production system impaired: <2h Production system down: <30min Business system down: <15min | |
Integration Services | 5 hours/year included | 20 hours/year included | 60 hours/year included | |
Best Practices Review | Paid Add-on | 20 hours/year included | 40 hours/year included | |
Business Events Support | 1 event per year | 100 hours/year included | ||
Technical Account Manager | Paid Add-on | 20 hours/month included | ||
Instructor-Led Training | Paid Add-on | Paid Add-on | ||
Managed Configuration Service | Paid Add-on | Paid Add-on | ||
Security Response Team | Paid Add-on | Paid Add-on | ||
Slack Channel | Paid Add-on | Paid Add-on |