How to manually unlock a user from the Account Lockout Policy

When a user is blocked by the account lockout policy, the Account Owner can manually unlock the access. Only recommended for exceptional or urgent cases.

This guide walks you through manually unlocking a user from the Account Lockout Policy and guarantee access.

Manually unlock a user

To manually unlock a user, you need to get the logs and confirm the data about the user. Then, execute the unlocking. To do so:

1. Run the following GET request in your terminal to retrieve the data of blocked users.

curl --request GET \
  --url https://api.azion.com/v4/identity/users?locked=true \
  --header 'Accept: application/json' \
  --header 'Authorization: 123'

2. You’ll receive a response similar to this:

{
  "count": 2,
  "results": [
    {
      "id": 1,
      ...
      "lockout": {
        "locked_at": "20240101T10:20:01",
        "unlock_at": "20240102T10:20:01",
      }
    }
  ]
}

Where:

3. Save the ID of the user you want to unlock.
4. Run the following DELETE request in your terminal, replacing {id} with the user ID you retrieved in the previous steps, to unlock the specific user.

curl --request DELETE \
  --url https://api.azion.com/v4/identity/users/{id}/lockout \
  --header 'Accept: application/json' \
  --header 'Authorization: 123' \
  --header 'Content-Type: application/json'

5. You’ll receive a response similar to this:

{
  "status": "executed"
}

Done. The user was unlocked and now is available to log in again.